Bishal Dhakal founded Health at Home, an innovative home care company in Nepal. Bishal has the ambition to expand his service throughout the country and abroad.
Sanne Snieder & Fulco Stallmann
Health at Home employs 60 nurses working for an average of 25 clients per month. To give more Nepalese access to the services of Health at Home, more nurses should be empowered to grow their own network of patients. But reaching patients is not an easy task: hospitals often do not want to refer discharged patients to Health at Home because of credibility issues. Another challenge is to find skilled employees who can take over marketing activities and get the organization professionally up-and-running. The company is now too dependent on Bishal himself.
The conclusion that Health at Home should be a frugal organization to support the concept of a network organization was quickly made. Bishal was very interested in our idea to appoint an older, more experienced doctor in his board to give the company more credibility. Other than that, Bishal had very clear ideas on what is needed to make Health at Home a mature organization. We spent two days identifying the components for which he needs an investment. We separated the ‘nice to haves’ from the ‘must haves’. One to Watch is now going to invest €50,000 in different phases, which must be spend on marketing activities and operational support.